Member Service
The member service representatives can be reached at your convenience 7 days a week. Choose the method of communication you prefer:
• Online - www.zip.ca/help
• Telephone - 1-866-422-4830
• Live Chat - *Use the Live Chat button above when available*
Their representatives are available at:
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Shipping
They have what's called Free shipping Threshold, so your Shipping within your Free Shipping Threshold is always free. You will receive your DVD with a postage-paid mailer enclosed for easy return. DVD requests are shipped to members via Canada Post first class mail. To ensure members receive the fastest delivery times in all corners of Canada, Zip.ca has developed an efficient hybrid air and ground shipping system.
DVD Turnaround
New members are shipped their first selections by Xpresspost, usually the same business day. Exchanging your DVDs is simple: as member returns are processed replacement DVDs are shipped - usually on the same business day! You can also speed up the replacement time by using ZipRefill to let them know the DVD Rentals from Zip.ca - 2 Week Free Trial!
Account Information
You can view your account status online anytime and update your mailing information, change your membership plan, purchase a gift membership, or review your rental and billing histories. They also keep you up to date with emails confirming receipt and shipment of DVDs, as well as details on new site upgrades and changes.
ZipRewards
They encourage members to contribute to their site: Zip.ca offers reward points just for providing your movie reviews and your feedback. Redeem your ZipReward points for upgrades and free services!
So we highly recommend giving DVD Rentals from Zip.ca - 2 Week Free Trial!
